Product Manager, Platform Navigation
- Ho Chi Minh
- Fulltime
- 24-Product-0494
As a Platform Navigation – Product Manager – you will become the key to the success of our MoMo platform product strategy, driving our product roadmap and ensuring a top level of stakeholder satisfaction with the whole variety of advanced products and services. You will drive business success in one of the fastest-growing markets and impact the evolution of Fintech across the whole of Vietnam. You will lead a team of dedicated and creative experts who strive for excellence!
You will become part of not just a business, but of the family that consists of agile, smart, entrepreneurial individuals who are driving the MoMo business to become the largest and most innovative tech-driven Fintech company and ecosystem in Southeast Asia!
This position offers high visibility with senior management and with other departments within the company.
What you will do
- Develop comprehensive navigation product strategies that maximize both user value and business impact on each touchpoints;
- Intensively create and A/B test new layout, new format;
- Work with ML team to understand user label and suggest suitable service for them.
- Understand customer profile and growth levers for each business units inside MoMo;
- Identify growth opportunities by analyzing market trends, customer data, feedbacks, and competitive intelligence;
- Develop and execute data-driven growth initiatives to expand market share, increase user and merchant adoption, and drive their active rates.
- Conduct data analysis and work with Customer Intelligence to conduct customer research, surveys, and interviews to gather insights and understand customer needs and pain points;
- Proactively seek and gather feedback from customers regarding product features, usability, and overall satisfaction;
- Ensure customer feedback is incorporated into product roadmap and explore growth opportunities from that.
- Establish key performance indicators (KPIs) to measure the success of product initiatives and campaigns;
- Analyze data and provide regular performance reports to track progress, identify areas for improvement, and make informed strategic decisions.
What you will need
- Bachelor’s degree in Marketing, Business, Tech or a related field; MBA is a plus;
- Minimum of 4 years of experience in product management and growth with a proven track record of successfully growing B2C users via product-led growth initiatives;
- Prior experience in B2C platform growth is required. Strong understanding of B2C user behavior, product-led growth strategies. Understanding of C2C network effect, user-generated content is a plus;
- Understanding of marketing, fintech, banking, ecommerce, machine learning for recommendation problems is a strong plus;
- Excellent strategic thinking and analytical skills, with the ability to translate data into actionable insights. Able to link between product and business metrics;
- Exceptional communication and presentation skills, with the ability to convey complex ideas in a clear and compelling manner;
- Strong leadership and team collaboration skills, with the ability to influence and work effectively across cross-functional teams;
- Proficiency in product management disciplines, from discovery to delivery to launching.
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