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Operations Team Leader, Agent Network

Ho Chi Minh
22-BU Social-0547
What you will do
  • Align with BU (business unit) business strategy, and plan to make business operations strategy and plan to achieve objectives;
  • Base on business operations strategy and plan; recruiting, training, driving team members to successful executions;
  • Coordinate with internal departments and external partners to define optimal processes to run and deliver BU’s services to customers and partners smoothly, timely;
  • Build metrics matrix to track business and operations performance to make optimal actions for daily processes;
  • Build and motivate the operations team with open-minded, objectives orientation and teamwork spirit;
  • Manage day-to-day SME Agent operations;
  • Design process improvement/procedure within the organization to ensure smooth roll out of features/tools and drive adoption;
  • Follow with team member to make sure the onboarding process is as short as possible;
  • Give recommendations and monitor development of our onboarding products that will help drive merchant onboarding satisfaction and quality metrics.
What you will need
  • At least 3 years working experience as the same role at fintech, e-commerce, financial or bank sector;
  • Data Analytics;
  • Logical and systematic thinking;
  • Excellent presentation, negotiation and communication skills;
  • Excellent partner relationship management skills;
  • Good on people management;
  • Detail-oriented;
  • Hard-working, team player;
  • Customer service minded.
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