Product Lead, CS
Khối Vận Hành
Hồ Chí Minh
25-CX-0753
As a Product Lead at MoMo, you’ll lead strategic initiatives that shape how we serve and support millions of users. This role focuses on MoMo’s in-app Help center features, feedback features, and ticket management.
You’ll inherit a mature product with active users, operational teams, and established processes — and are expected to quickly understand the landscape, identify improvement opportunities, and drive clean, scalable, and high-impact solutions.
MoMo’s service ecosystem is broad and deeply integrated — CS workflows can be complex. Your job is to master that complexity, optimize for scale and efficiency, and ensure users enjoy a seamless, satisfying support experience.
You’ll inherit a mature product with active users, operational teams, and established processes — and are expected to quickly understand the landscape, identify improvement opportunities, and drive clean, scalable, and high-impact solutions.
MoMo’s service ecosystem is broad and deeply integrated — CS workflows can be complex. Your job is to master that complexity, optimize for scale and efficiency, and ensure users enjoy a seamless, satisfying support experience.
Mô tả công việc
Product Vision & Strategy
- Own and refine the product vision and roadmap for in-app Help center, ticket management, and feedback features.
- Balance system complexity with clarity and usability to support MoMo’s growth.
- Work closely with stakeholders to ensure platform readiness for future scale.
- Manage the product lifecycle from ideation to launch — including product discovery, backlog ownership, sprint execution, testing, and iteration.
- Drive agile best practices and maintain a strong product development rhythm.
- Use data to diagnose inefficiencies, prioritize features, and validate solutions.
- Monitor both user-facing metrics and internal operational performance.
- Partner closely with Developers, Designers, CS Operations, CX partners and other internal stakeholders.
- Communicate clearly and build trust across diverse teams.
- Be familiar with UX best practices for in-app experiences, ensuring that support entry points and flows are user-friendly and consistent with MoMo’s overall product design.
- Maintain and optimize the ticket routing mechanism to improve cost efficiency in CS operations.
Yêu cầu công việc
Experience:
- 3-5+ years in a Product Owner or similar product development role.
- Proven success working with mobile applications and complex systems
- Experience in fast-paced product environments — fintech, e-commerce, or SaaS is preferred.
- Experience with AI-powered solutions or process automation is a strong plus.
- Strong grasp of Agile/Scrum, with hands-on experience in Jira and similar tools.
- Structured thinker with high adaptability and ownership mindset.
- Strong analytical, logical thinking, systems-oriented, and able to handle complex workflows with clarity.
- Familiarity with UX/UI tools like Figma, and a collaborative approach to design.
- Confident communicator — can align technical and business teams effectively.
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