Job Opportunities

This role is responsible for mapping as-is and to-be process, analysing specific metrics, designing new processes and transforming existing ones, suggesting improvements for process transformation. The ideal candidate must be comfortable navigating complexity, possess exceptional stakeholder management skill, while having improvement and data-driven mindset An exciting challenge to drive efficiency and create impactful value across MoMo.

As a Senior Data Analyst, you will collaborate closely with our Marketing team to analyze and interpret data that guides our marketing initiatives, user engagement strategies, and product enhancements. Your analytical expertise will be instrumental in understanding user behavior, optimizing campaigns, and uncovering valuable insights to drive growth and retention.

Arts Direction Develop and execute a strategy that aligns with our marketing objectives and brand identity. Collaborate closely with marketing, product, and business teams to ensure design assets resonate with our users. Campaign Conceptualization Partner with marketing teams to conceptualize and visualize marketing campaigns that tell compelling stories and evoke desired emotions. Translate complex ideas into visually engaging concepts Digital Design Mastery Oversee the creation of design assets optimized for various digital platforms, including websites, apps, social media, online ads, email marketing, and more. Prioritize responsive and user-centered design principles. Brand Tech-Integration Safeguard and elevate the brand’s digital identity by ensuring all design materials align with tech trends, adhere to brand guidelines, and convey the brand’s values. Emerging Technologies Stay ahead of tech and design trends, emerging tools, and industry best practices. Continuously innovate design approaches to reflect the latest technological advancements. Team Leadership Lead and mentor a team of…

Monitor credit portfolio performance of assigned lending products, including but not limited to sales volume, approval rate, collection performance, credit loss rate, approval & UW costs, collection costs, marketing costs, EBITDA – P&L;  Evaluate & revise timely the underwriting and collection process, risk acceptance criteria, scoring matrix, risk and collection targets;  Use early indicator metrics and data visualization effectively to report portfolio performance, collection performance and support, escalate issues that threaten portfolio;  Optimize operational performance & potential improvements of every end-to-end approval process & collection process of assigned product, propose and take corrective actions and monitoring;  Able to deep dive analyze, explore data analysis on both internal & external data, back-test external data service & propose to implement in order to manage either portfolio risk performance or sales target or profitability target;  Coordinate with related teams/partners to enable/enhance process, implement new changes and monitor after go-live.

Product Development:  Develop and drive the product vision and strategy for our B2B promotion platform, aligning it with overall business objectives; Create a roadmap that prioritizes and sequences product features to enhance the performance of marketing tools; Propose and explore new features and technologies to maintain a competitive edge and continually improve our platform’s value proposition; Gather requirements, conduct user research, and prioritize the product backlog to ensure the team focuses on delivering high-impact projects; Drive the adoption and onboarding of internal tools and platforms, working closely with users to ensure they are engaged and successful; Oversee product launches, product marketing, and other go-to-market activities for tools and platforms; Data-Driven Decisions:  Leverage data analytics and insights to understand user and merchant behavior, trends in marketing solutions, and areas for improvement in marketing features; Use data to make informed decisions, optimize existing features, and guide the development of new features to…

MoMo is one of Vietnam’s very first tech unicorns. We offer more than 100 payment, financial and lifestyle services that make life more convenient, simpler and easier for you to enjoy. As our brand is accelerating quickly, we are reforming and expanding our marketing team to prepare for the exciting journey ahead. We are looking for a skilled and experienced Senior PR to manage our press relations, drive the development of high-impact content, and execute comprehensive media strategies. In this … Continue reading Senior Executive – Public Relations

Achieve monthly/quarterly sales targets for online commerce platforms (official website, e-commerce, Social media platform) Increase conversion rates through enhanced marketing strategies, UI/UX, and sales process. Develop and implement comprehensive online commerce plans that are aligned with business objectives to drive online sales growth. Follow e-commerce campaigns (super brand day, mini spike day, double day…) to create and manage marketing campaigns to drive traffic and increase conversions. Monitor platform sales data and adapt activities or propose optimizations based on the dynamics of the ELHA industry. Develop strong relationships with key partners and stakeholders, including internal and external supporting teams, suppliers, vendors, and service providers,… Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behavior, and campaign effectiveness. Take ownership of ad-hoc projects to optimize sales performance and improve operational efficiencies.

Receptionist Duties:  Greet and assist visitors at the Hanoi Office; offer refreshments and direct them to appropriate departments; Handle incoming and outgoing company mail and parcels, ensuring all items are dispatched by 16:00 daily. Separate personal from company mail/parcels, and manage billings for deliveries as per business unit plans; Archivist:  Manage the stamping and storage of documents at the Hanoi Office, ensuring accuracy and completeness; General Administrative and Logistics Support:  Manage logistics for worshiping ceremonies and public holidays within budget and quality expectations;  Oversee catering services in the office, including procurement and management of the office pantry budget, ensuring cost-effectiveness and compliance with norms; Support company events and external relations, including floral arrangements, gift distribution, guest receptions, and organizing internal and external meetings and events;  Coordinate logistics for business trips, including booking flights, hotels, transportation, and managing expense payments, focusing on timeliness, accuracy, and budget savings; Organize and manage logistics…

Building Machine Learning models using your core expertise. Collaborate with Product and Business to define the Machine Learning product, focus on Personalization and Financial Services. Collecting, cleaning, preparing data at large scale for modeling. Adding new features, exploring new approaches to keep pushing the model performance. Participating in productionizing Machine Learning models for live production. Designing, conducting A/B tests and analyzing the results for experiment insights. Building pipelines for continuously validating and updating models.

This role reports to the Chief Data Officer and is responsible for the delivery of key company-level data initiatives. In addition the successful candidate will coordinate daily operations of the Corporate Data Office and liaise with data management roles across the company. She or he will champion the effective use of data in company operations and its contribution to business success.

Manage features within the Financial Hub, focusing on making it an engagement hub where users can manage their finances and explore financial services effectively; Conduct market research, customer interviews, and surveys to understand user needs, pain points, and preferences; Use these insights to improve features and drive user engagement; Work with designers and engineers to create user flows, wireframes, and feature specifications that meet customer needs and business goals;  Collaborate with engineers during sprints to clarify requirements, test features, and ensure they are launched successfully and on time; Define and track key performance metrics to measure the success of features;  Work with the data team to create reports and dashboards to monitor product performance; Coordinate with marketing and operations teams to ensure smooth feature launches and drive user adoption;

We are looking for a dynamic and data-driven Customer Service Manager to lead our customer service team. You will oversee a large team, including both in-house full-time employees (FTE) and Business Process Outsourcing (BPO) agents. Your primary goal will be to enhance the customer experience by setting and achieving clear KPIs, managing day-to-day operations, and continuously improving processes through data analysis and innovation. The ideal candidate will possess outstanding leadership, and a track record of delivering measurable improvements.

In this role, you will focus on the testing field. You will partner with cross-functional teams to deliver high-quality, power, and performance-optimized software to enable the best user experience on the company products.

Build, develop, and maintain automated dashboards to monitor performance metrics; Monitor data quality to ensure data sources are reliable and relevant to the team’s purposes; Analyze complex data to drive insightful findings and translate them into meaningful, actionable recommendations for our stakeholders; Design, implement solutions and best practices with automation and scalability in mind, to empower end-users to become self-reliant; Collaborate with internal team to consolidate requirements, understand business needs, and deliver projects in a timely manner; Make ad-hoc reports & data analysis duties or other responsibilities as required; Execute types of projects include analyzing customer segmentation to enhance user acquisition/ engagement/ conversion/ retention and reporting standardization, gamification, A/B testing & experiment analysis for product development and optimization.

Build detailed user growth programs to drive both acquisition and retention for assigned projects, encompassing various levers such as marketing, promotions, product optimization Conduct market research and competitive analysis to identify growth opportunities, market trends, and customer needs; Utilize data analytics to optimize promotional programs and communication messages based on user behaviors, achieving cost reduction while increasing user growth, continuously optimize through sprints to reach set targets; Lead the execution of growth initiatives with a cross-disciplinary team of growth, marketing, product, tech, data…; ensuring alignment and secure the support needed to execute growth plans; Manage budget allocation between promo cost and media mix that best suits business objectives, across both in-app and external channels; Work closely with product team to provide user insights & business-led product development; Continuously monitor key performance indicators (KPIs) related to growth initiatives; provide regular reports, analysis and insights to support decision making.