Senior - Product Executive (Product Analyst)
Khối Vận Hành
Hồ Chí Minh
25-Risk-0881
As fraud schemes grow increasingly sophisticated, protecting users and their assets has become one of MoMo’s top priorities.
The Product Analyst plays a frontline role in this mission: transforming data into protection, ensuring millions of users stay safe and confident when using MoMo.
Why You’ll Love This Job
- Join the core team of the User Trust Program, working alongside product, data, and AI experts to fight fraud through intelligent detection and prevention systems.
- Design the user experience in the most critical moments, when a user’s money or account security is at risk, to ensure they’re protected yet can recover their transactions smoothly.
- Every insight, every rule you propose can prevent millions of users from being scammed. This isn’t just a product role, it’s a social mission.
Our Vision
To build MoMo as the most secure and trusted fintech platform in Vietnam, where every user can transact with confidence and trust our protection completely.
Mô tả công việc
1. Security & Fraud Analysis
- Monitor fraud cases and transactions to identify new or evolving fraud patterns.
- Conduct root-cause analysis and translate findings into prevention rules or AI model features;
- Partner with Risk Analyst and Data Scientist to validate rule effectiveness (precision, recall, false positive rate);
- Continuously evaluate and refine rules to balance fraud loss reduction and user friction;
2. User Experience Ownership
- Own end-to-end user flow for fraud response (blocking, warning, education, recovery).
- Collaborate with UI/UX designers to create clear and empathetic in-app experiences that guide users during a fraud detection;
- Work with engineers to implement and test blocking/treatment logic;
- Define and track metrics to improve the user experience in fraud response flows, ensuring blocked users can recover transactions seamlessly (e.g., CS tickets for unlocks, recovery SLA, false-positive resolution rate);
- Collaborate with the internal task force team and other Business Units across MoMo to design, implement, and optimize rules and treatments that prevent fraud and protect users;
3. Measurement & Reporting
- Track and report team KPIs such as Fraud User Rate, Fraud Loss Rate and Fraud Loss;
- Monitor fraud trends, treatment outcomes, and financial impact;
- Present actionable insights in weekly team meetings to inform prioritization and next-step decision;
Yêu cầu công việc
- Strong analytical thinking and SQL proficiency (data analysis & validation);
- Understanding of risk & security in fintech context;
- Experience with A/B testing or rule-based experimentation;
- Ability to translate complex fraud signals into user-friendly UX flows;
- Collaboration mindset and ability to influence cross-functional partners;
- (Preferred) Background in product analytics, risk/fraud ops, or fintech product management.
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