Senior - Platform Owner
Trung tâm Công nghệ Thông tin
Hồ Chí Minh
26-ITC-0127
As the Platform Owner for a Chatbot Platform, you will be responsible for the overall development, management, and growth of the platform. You will oversee the product aspects of the platform, and work closely with cross-functional teams to ensure that the platform brings a good experience to customers.
Mô tả công việc
- Work with the cross-functional team from Big Data & AI, Product, Business to understand their use cases to support them, build and foster a data-driven culture in product development;
- Developing conversation flows that are engaging, writing scripts that align with the brand's tone and voice, and creating personas that reflect the target audience;
- Develop and execute a full cycle of product research, design and feature development for the platform. Focus on user experience (UX) to ensure solutions are engaging and highly adopted by customers;
- Work with managers to create product strategy and roadmap for the platform;
- Manage resources, priority to assure that all requirements are supported in a cost-effective, timely manner, with a resulting high level of user satisfaction
Yêu cầu công việc
- 5+ years of experience in positions related to product development, product growth, product design, user researce;
- Experience in product management, including developing and executing product strategies;
- Experienced with data tools and platforms, either as a developer or as a user;
- Have excellent communication and project management skills;
- Strong ownership, problem solving skills and detail-oriented;
- Good documentation and presentation skills;
- Experience in the chatbot or conversational AI, conversation design is a plus.
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