This role is part of the OpTech team, responsible for identifying improvement areas, implementing processes and tools that drive operational excellence across the organization. The ideal candidate must have a data-driven mindset for optimization and focus on building automated process and products for efficiency and continuous improvement. 

What you will do

• Work closely with relevant stakeholders (business, internal supporting team, product, development team…) to understand operational processes, analyze requests, identify key improvements, and manage full development cycle;
• Optimize and automate operating processes to maximize efficiency, quality, and enhance internal user experience;
• Identify operational gaps and propose creative improvement initiatives;
• Develop and monitor key performance indicators to measure the effectiveness of operational processes; provide data-driven insights that can translate into impactful recommendations;
• Propose measurements for productivity and testing to finetune recommended metrics;
• Stay abreast of industry trends and technological advancements (including AI) that can drive operational improvements; evaluate and recommend new technologies or systems that support operational goals.

What you will need

• Bachelor in Business, Economics 
• Have a background in operations, project management, or product management, with at least 3 years of work experience.
• Experience in building automated products/process;
• Experience in transformation or change management projects in Fintech, E-commerce, or other Tech start-ups is preferred;
• Familiar with product development process, strong sense of business, excellent analytical skills – able to build convincing use cases based on data and influence stakeholders towards improvements;
• Committed, result-oriented, willing to go the extra miles to achieve common goals;
• Big picture, strategic thinking, while maintaining great attention to details.