Job Opportunities

Communicate, and analyze with Stakeholders to define clearly the business requirements of each user segment. Implement requirements but ensure it’s suitable and reasonable to satisfy the user demands/needs; Collaborate with other internal teams for cascading and/or escalations of merchants’M4B initiative-related concerns to execute service quality and risk management; Successfully translate business strategies into specific objectives/ scopes and roadmap, aligning efforts of the organizations with other stakeholders; Deliver new initiatives/solutions, implement usage initiatives targeting current and new merchant segments/ merchant behavior in the market trend on the execution of the business strategy; Manage resources, priority to assure that all requirements are supported in a cost-effective, timely manner, with a resulting high level of User satisfaction; Ensure the team provides the necessary solutions and support to internal stakeholder organizations including Business, Finance, QA, Merchant Care, Integration Force, Risk, and Legal.

Create/Modify test-related artifacts (test cases, test reports, test plans); Track and control testing progress, and report to TL about any quality problems/issues of the project; Perform all phases of testing including functional, system, and regression testing; Participate in peer review and inspect requirement documents; Prepare test data and environment as needed to complete testing assignments; Have a proactive and good work relationship with other team members; Analyze and raise the issues, and propose the solution to improve the system.

Summarize the results and create call quality analysis (based on content, processes, products) to report to Telesales Manager; Maintain close interaction with agents to create timely feedback to help agents improve their skills & performance;  Use call quality reports to support agents to propose changes / improvements to the training materials; Maintain full understanding of all internal and external products / processes to accurately assess the quality of the work done by Telesales;  Set up meetings and training to improve skills and product knowledge for Telesales; Perform other duties assigned by the Telesales Manager; Manage team in Quality Assurance;  Ensure Quality Monitoring is done to improve overall quality performance. 

Directly delivery growth and marketing campaigns, promotional programs, and communications plans; In charge of the overall management and execution of major marketing campaigns, promotional programs, launching of new product features, and other projects as required; Work with cross-functional team including data analytics and product development to generate ideas and develop an end-to-end growth plan; Work with data analytics team to create and perform key reports and analyses for the management team for the reporting and decision making regarding the projects; Work with the creative and operations team for the execution of marketing and communications plans.

MoMo is a FinTech startup that offers a mobile, electronic wallet and payment application for iOS and Android devices. Its products help customers in Vietnam make nationwide cash transfers, pay more than 100 types of bills, recharge mobile phone accounts, settle personal loans, and purchase services such as software licenses, online game cards, etc.

Ensure the on time in full of Marketing for POSM/ Advertisement/ Event items/ services, and other related in-direct items/services for Business Unit ‘s activities; Clarify the specification/ scope of works with concerned from Departments; Search for potential suppliers and choose suppliers based on quality, service, and cost; Ensure items/ services to be purchased at the most competitive price; Keep track of quality and delivery performance of suppliers to aid future supplier selection; Issue PO/ Contract and expediting the delivery timely; Follow up the procedure to pay progress for vendor in due date; Control lead time of all items/ services and shorten lead-time as much as possible; Monitor the quality of purchased items/services and follow-up with end-user to ensure end-user’s quality expectations are met; Maintain long term partnership with key suppliers to ensure adequate supply of quality materials required for the company; Manage on receiving and responding to customers’ complaints/ queries.…

Conduct consumer research, competitor and market analysis to answer key business, marketing and product questions,  ensure report quality and timely delivery of research outputs; Execute research projects that include one of the following types of research: (1) quantitative research such as tracking surveys, e.g. brand health, competitive NPS; U&A, market sizing and segmentation, campaign evaluation etc.; (2) qualitative research such as in-depth interviews, focus groups, diary studies, concept testing etc.; (3) secondary research such as competitor analysis, business model and strategy, product and marketing ideation etc; Work closely with cross-functional stakeholders in product, design, data science, marketing, and business units to provide customer and market understanding and drive research recommendation implementation; Proactively communicate and share research results and recommendations to colleagues and key stakeholders. 

Phối hợp với các bộ phận liên quan để tối ưu hóa các khoản chi phí phát sinh/thường nhật nhằm hạn chế rủi ro và đảm bảo sự hoạt động hiệu quả và chất lượng công việc; Phối hợp xử lý cùng các đơn vị phòng ban khi có xảy ra các sự cố liên quan đến phát sinh vượt mức/bất thường các khoản chi phí; Dự báo các khoản chi phí phát sinh trong tương lai dựa trên số liệu báo cáo thực tại; Kiểm soát tuân thủ quy định về báo cáo tài chính nội bộ và các báo cáo kế toán tài chính khác; thường kiểm tra các khoản liên quan tới doanh thu, các chỉ số tài chính; Triển khai công tác rà soát và kiểm soát thường xuyên, định kỳ các hạng mục chi phí; Giám sát việc thực hiện các giải pháp để chỉnh…

Đảm bảo kiểm soát toàn diện hệ thống vận hành nghiệp vụ của công ty; Kiểm tra, đánh giá độ tin cậy, tính chính xác của số liệu chi tiết trên hệ thống; Thẩm định tính xác thực, độ tin cậy của các thông tin trong công tác quản lý điều hành hoạt động; Phát hiện sớm các sai phạm, rủi ro, đề ra biện pháp đảm bảo an toàn tài sản; Kiến nghị giải pháp ngăn ngừa các sai phạm đã và đang xảy ra hoặc có thể sẽ xảy ra; Phối hợp với các bộ phận liên quan để xây dựng/cải tiến các quy trình/quy định nhắm hạn chế rủi ro và đảm bảo sự hoạt động hiệu quả và chất lượng công việc của các phòng ban; Kiểm soát tuân thủ quy định về ví điện tử như hạn mức giao dịch, chính sách cho các loại…

As a Growth Lead Product Owner at Momo, you will be responsible for driving user acquisition, and retention growth for our product. You will be part of a fast-paced team that is constantly exploring new ways to enhance the user experience of our mobile application product, with a focus on driving user engagement and growth.

Database management and operation; Build database according to system development requirements; Optimized query commands and database system; Check the operation of backup systems, perform periodic data backups, and maintain; Monitor the operation of data synchronization between sites; Research and learn new technical technologies to maintain and apply to the current database system; Write reports, and provide data to departments and partners when required; Perform other tasks as assigned by management.

Oversee marketing platform operations including people, processes, technology and data that support marketing promotions, campaigns and communications to help teams operate efficiently and cohesively.

Take charge of delivering high-quality, actionable business analyses of MoMo’s products & users including funnel analyses, user segmentation & behavior, channel analyses…; Lead & directly come up with new initiatives to grow the user base of MoMo’s products; Lead and monitor the process of implementing growth initiatives, especially the detailed planning and execution and evaluation of impact during and after the implementation; End-to-end project management: Plan and execute growth projects together with our star team members, including but not limited to: growth marketing programs, product features, growth strategy & planning.

Kiểm tra quy trình thanh toán tại cửa hàng; Kiểm tra hiện trạng POSM và thay thế nếu hư hỏng; Nghiệm thu các chương trình khuyến mãi đang diễn ra; Chụp hình POSM và lưu trữ; Tiếp nhận những phản hồi và chuyển thông tin cho các bên liên quan để hỗ trợ cho đối tác; Cung cấp và thu hồi thiết bị thanh toán cho cửa hàng; Các việc phát sinh khác được quản lý trực tiếp yêu cầu.

Tìm kiếm ký kết, hợp tác điểm giao dịch mới (đối tượng: nhà hàng, quán ăn, siêu thị mini, shop thời trang, phụ kiện,…); Quản lý các đối tác hiện hữu của MoMo (Hộ doanh nghiệp, Doanh nghiệp lớn/nhỏ); Chăm sóc và đào tạo, truyền thông chính sách mới kịp thời đến đối tác; Phối hợp đối tác chạy chương trình Promo/Event; Phối hợp các phòng ban khác hướng dẫn, xử lý các dịch vụ cho Điểm Giao Dịch.