• Translate development strategic plans into detailed, actionable activities, ensuring alignment with organizational priorities;
• Develop and implement a customer intelligence strategy aligned with business goals and market opportunities;
• Ensure research insights are integrated into product roadmaps, marketing strategies, and business decisions;
• Collaborate with cross-functional stakeholders, including product, marketing, and strategy teams, to identify research needs and priorities;

Project Management 

• Oversee the planning and execution of comprehensive research projects, leveraging team expertise in desk research, quantitative, and qualitative methods;
• Ensure all projects deliver actionable and high-quality insights that address key business challenges;
• Balance short-term research needs with long-term strategic initiatives, ensuring alignment with organizational priorities;

Knowledge Development and Innovation 

• Promote a culture of continuous learning by encouraging the team to explore new methodologies, tools, and frameworks;
• Support the development of innovative research approaches to improve the relevance and quality of insights;
• Act as a champion for customer-centricity by embedding best practices and new methods across the organization;

Stakeholder Engagement 

• Serve as a trusted advisor to senior leadership by presenting insights that drive strategic decision-making;
• Partner with the Head of Customer Intelligence Office to align team deliverables with organizational goals;
• Build strong relationships with internal stakeholders to ensure customer intelligence meets their needs and contributes to measurable outcomes;

Performance Measurement and Reporting 

• Establish processes to track and report the impact of customer intelligence initiatives;
• Ensure research findings are communicated effectively through clear and compelling presentations, dashboards, and reports;
• Continuously evaluate and refine research processes to maximize their efficiency and impact;

• Bachelor’s degree in Business, Marketing, Economics, Data Analytics, or related fields; MBA or advanced degree preferred;
• 7+ years of experience in customer intelligence, market research, or data analytics, with at least 3 years in a management role;
• Proven track record of leading teams and delivering impactful insights to drive business growth;
• Work experience in driving improvement initiatives and in a fast-paced environment, preferably experience in consulting, e-commerce or relevant industries or Experience working at a Big 4 consulting firm is a plus ;

Skills and Competencies 

• Strong leadership and team management skills with the ability to mentor and inspire others;
• Expertise in customer intelligence methodologies, including desk research, quantitative analysis, and qualitative research;
• Excellent project management skills, with experience managing multiple complex projects simultaneously;
• Exceptional communication and storytelling skills to influence decision-making at all organizational levels;
• Strategic thinking and problem-solving skills, with the ability to translate insights into actionable recommendations;
• Ability to collaborate effectively with senior leaders and cross-functional teams.Language: proficient in English. Chinese is a plus;
• Experience in product development, design, or a tech background are highly preferred;

Leadership Competencies 

• Broad and deep knowledge in Business Insights, including Strategic Orientation, Financial Acumen, and Analytical Capability;
• Highly results-oriented, with a focus on customer satisfaction, results orientation, and driving change and innovation.