Business Operations Executive

Khối Kinh Doanh

Hồ Chí Minh

26-Payment Services-0025

The Business Operations Executive is responsible for supporting day-to-day operational activities with a strong focus on merchant profile review and verification. This role requires attention to detail, analytical thinking, and cross-functional collaboration to ensure operational efficiency, compliance, and smooth business processes.

Mô tả công việc

Review, verify, and validate merchant documentation and profiles to ensure accuracy, completeness, and compliance with internal policies and applicable regulations.
Apply analytical thinking to identify potential issues, risks, or inconsistencies during the merchant review process, and proactively raise findings or improvement suggestions.
Collaborate closely with cross-functional teams (e.g. Sales, Risk, Compliance, Finance, Product) to ensure seamless and efficient operational workflows.
Prepare and maintain operational reports on a weekly, monthly, and quarterly basis, including summaries of daily operational tasks and performance metrics.
Track and follow up on operational issues, ensuring timely resolution and proper documentation.
Perform other operational tasks and responsibilities as assigned by the direct line manager.

Yêu cầu công việc

Minimum Qualifications: Bachelor’s degree in Economics, Finance, Business Administration, Marketing, or other related disciplines.
Experience:

Basic knowledge of payment operations and digital payment services is required.
Prior experience working in banks, e-wallets, fintech companies, or payment service providers is preferred.
Experience in merchant onboarding, merchant review, operations, risk, or compliance-related roles is an advantage.

Skills & Competencies:

Basic working proficiency in English (reading and written communication).
Proficient in Microsoft Office, especially Excel and PowerPoint, for reporting and data tracking purposes.
Strong analytical and problem-solving skills, with the ability to identify practical issues and potential risks during operational processes.
Good communication and coordination skills to work effectively with cross-functional teams.
Ability to manage repetitive operational tasks while maintaining accuracy and attention to detail.