Associate Product Lead

Being the owner of a merchant solution for offline merchants (f&b, retail,...), a product owner will be responsible for the product line’s successfulness. The product leader will manage the full circle of a product life (of payment models or payment services) from research, analysis, development, launching, operation process, and quality standards to ensure give both end users and merchants the best experience possible.

• Research the market demands for innovative and convenient payments solutions and other services solutions for offline merchants. Develop new payment models, platforms and business services compatible with market demands and top-notch technologies/ devices;

• Analyze the business requirements for each project. Set priorities for them based on the market/ business demands;

• Provide user-oriented solutions based on the analysis via documentation;

• Define the business logic approaches for them to be in cohesion with technical solutions which are provided by ITC;

• Collaborate between cross functional teams during project development. Report in timely manner for project progress and risks management;

• Plan and execute launch procedures for deploying new payment models or payment services;

• Take good use of data statistics and feedbacks from all input channels (CEE, Merchant Care, Integration Force) to track end users and merchants behaviors, also to continuously evaluate the user journeys, product funnels and services quality, in order to make adjustments or enhancements in timely manner;

• Maintain the quality standards of all merchant solution services on the merchant platform. Continuously improve the available merchant solutions service to better the user experiences.

• Bachelor’s degree in business, engineering, or a related field;

• 2+ years of leading/managing experience in positions related to product owner, or software producer;

• Excellent planning skills with vivid product vision/ clear roadmap;

• Good documentation and presentation skills;

• Good commanding using UML 2.5;

• Deep understanding of business model(s) in any field related to cashless payment, eCommerce, SaaS, and B2B solutions;

• Data-driven, able to make use of raw data, data charts/dashboards, and funnels to get proper insights;

• Technical knowledge is a plus;

• Languages: native Vietnamese, fluent English.