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Senior Executive – Business Operations, SME Merchants

Ho Chi Minh
Fulltime
24-Payment Services-0709

What you will do
  • Receive and resolve issues related from customers, be the focal point for troubleshooting, etc.
  • Coordinate with internal departments to handle daily tasks to operate the service and resolve problems.
  • Foster collaboration between different departments (e.g., sales, marketing, finance) to ensure seamless operational processes and achievement of common goals.
  • Project Management: Lead cross-functional projects, ensuring timely delivery within budget while meeting quality standards.
  • Performance Monitoring and Reporting to maintain and develop quality assurance processes to ensure that operations meet established standards and regulations.
  • Prepare weekly/monthly/quarterly reports with daily tasks.
  • Other tasks as requested by the direct line manager.
  • Support Admin Tasks such as filing documents, hosting contracts, paying promotion costs, etc.
What you will need
  • Minimum Qualifications: University degree majoring in Economics, Marketing, Business,etc
  • Experience: 
    • Have knowledge about operating payment services including offline and online payment (websites, mobile applications that sell products/services).
    • Have experience in business operations or a similar role
  • Essential skills: 
    • Proficient in English. 
    • Proficient in office tools/skills
    • Proficient in using analytical tools is a plus
    • Strong analytical and problem-solving abilities.
    • Adaptable and resilient in a fast-paced environment.
  • Personal characteristics: 
    • Responsibility, honest, enthusiastic
    • Withstand pressure with high and repetitive workload
    • Strategic thinker with a focus on results.
    • Detail-oriented with strong organizational skills.
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