Senior Executive - Operational Excellence
Kinh Doanh
Hồ Chí Minh
25-Payment Services-0047
The Operational Excellence team analyses, monitors and optimizes business processes and conducts root cause analysis when operation performance fluctuates. Moreover, team runs the cross-team Project Management activities to ensure the success of other business improvements.
Mô tả công việc
- Manage operation activities, ensure to maintain and improve user & merchant experience.
- Develop solutions to address internal team challenges and optimize business operations
- Use data to analyse, identify issues from products/services and coordinate with other departments (IT, Procduct Owner, Operations,...) for solving those issues, optimizing operating system and improving features;
- Work with other teams to build project team, plan & execute the project;
- Data management and Performance Measurement;
- Report weekly, monthly about the products/services & projects in charge, provide insights to understand & improve operating activities performance.
Yêu cầu công việc
- Data driven mindset, analysis skill;
- Ability to work quickly while maintaining a strong attention to detail;
- Highly motivated, eager to learn and work hard, good team working skill;
- Strong cross-functional collaboration skills
- Committed, result-oriented, willing to go the extra miles for goal achievement;
- Knowledge about online payment (e-commerce, fintech, finance, e-banking, etc)
- Experience working with Excel or Google Sheets; SQL skills a plus;
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