IT Helpdesk I

Trung tâm Công nghệ Thông tin
Hồ Chí Minh
26-ITC-0008

Mô tả công việc

  • Provide IT support and deployment for internal users, including computers, operating systems, software, printers, video conferencing systems, cameras, time attendance devices, etc;

  • Support users in troubleshooting basic network-related issues such as LAN, Internet, and WiFi connectivity;

  • Coordinate with relevant teams to research, propose, and implement appropriate technical solutions based on business needs;

  • Deliver IT support services in compliance with internal processes, ensuring timely response and service quality;

  • Log, track, and update support requests via the ticketing system (if applicable);

    • Yêu cầu công việc

  • College or Bachelor’s degree in Information Technology or related fields;

  • Basic knowledge of computer hardware, operating systems, and networking fundamentals;

  • Experience or familiarity with ticketing systems and network-based OS deployment is a plus;

  • Logical thinking, problem-solving skills, and a willingness to learn;

  • Positive working attitude with a strong sense of responsibility and service mindset;

  • Able to take ownership of assigned tasks and ensure proper completion.