Intern - Merchant Growth (Full time 6 months)

This role exists to grow the number of merchants actively using MoMo payment solutions by acquiring new merchants, supporting their activation journey and identifying barriers to adoption, in order to increase the active merchant base and EDC deployment.

Mô tả công việc

Merchant Acquisition: Engage prospective merchants through telesales and follow-up channels, convert qualified leads into newly registered MoMo Merchants and successfully deployed EDC devices.

Merchant Activation: Guide merchants from registration through onboarding, test transactions and initial usage, ensuring that acquired merchants progress beyond account opening to successful activation.

EDC Sales & Deployment: Identify merchants with card-payment potential, introduce the relevant EDC commercial model and coordinate the deployment process to generate successfully activated devices.

Merchant Research & Insights: Conduct structured merchant surveys and conversations to identify needs, objections and adoption barriers, translating findings into actionable recommendations for product, sales and operations.

Growth Operations: Track merchant progress across onboarding, activation and transaction stages; coordinate with BO, iPOS and relevant teams to resolve operational blockers and improve conversion.

Master Merchant Support: Follow up with assigned Master Merchants and Sub-Merchants after go-live, ensuring onboarding completion, initial transactions and continued implementation progress.

Pipeline & Performance Tracking: Maintain accurate lead, onboarding and activation records to provide visibility into conversion performance, outstanding blockers and required actions.

Yêu cầu công việc

Knowledge and Skills

Clear verbal communication and the ability to engage merchants through phone and messaging channels.
Basic sales capability, including needs discovery, objection handling and follow-up.
Ability to organize and track multiple leads through different conversion stages.
Ability to conduct structured surveys and summarize merchant insights.
Working knowledge of Excel or Google Sheets.

Working Style and Personality

Outcome-oriented: takes ownership of merchant conversion and activation results, not only assigned activities.
Merchant-centric: listens carefully to merchant needs and communicates solutions in practical language.
Persistent and disciplined: follows up consistently without losing visibility of individual cases.
Fast learner: able to understand payment products, commercial policies and onboarding processes.

Education and Experience

Final-year student or recent graduate in Business, Commerce, Finance, Marketing or a related field.
Previous experience in telesales, customer service, merchant operations or field research is a plus, not required.