Intern - Merchant Growth (Fulltime 6 months)
This role exists to support the growth and operational performance of the iPOS × MoMo merchant ecosystem by analyzing business performance, identifying gaps across the end-to-end merchant journey, and supporting improvement initiatives across MoMo and iPOS.
The role will primarily support EDC / card payment initiatives, while also contributing to broader merchant payment and operational optimization projects
Mô tả công việc
Business Performance Analysis: Support analysis of EDC and iPOS × MoMo performance, including merchant activation, transaction volume, GMV and key operational metrics, to identify performance gaps and improvement opportunities.
End-to-End Process Optimization: Review merchant journeys and operational workflows to identify friction points and support improvement initiatives across onboarding, activation, transaction and merchant support.
Project Coordination: Support cross-functional initiatives between MoMo and iPOS by tracking issues, actions, owners and timelines to ensure agreed improvements are implemented effectively.
Reporting & Business Insights: Consolidate business data, merchant feedback and project updates into clear reports and recommendations to support business decision-making.
Yêu cầu công việc
Knowledge and Skills
- Strong analytical and structured problem-solving skills; comfortable working with Excel / Google Sheets.
- Ability to structure business problems and translate data into clear findings and actionable insights.
- Good communication and coordination skills, with the ability to work across different teams and stakeholders.
- Basic understanding of business metrics such as transaction volume, GMV, activation and retention; knowledge of fintech or payments is a plus
Working Style and Personality
- Detail-oriented: Able to work carefully with business and transaction data.
- Ownership mindset: Proactively follows through on assigned topics and open issues.
- Structured thinker: Able to understand end-to-end processes and identify where problems occur.
- Curious and fast learner: Comfortable learning new payment products, merchant operations and business models
Education and Experience
- Final-year student or recent graduate in Business, Economics, Finance, Data Analytics, or related fields.
- Previous internship, university project or extracurricular experience involving business analysis, operations, fintech, payments, e-commerce or consulting is a plus, but not required