Customer Experience Excellence Trainee
Khối Vận Hành
Hồ Chí Minh
25-Operations-0226
We're seeking a motivated graduate to join our Customer Experience Excellent team as a trainee. This role offers an excellent opportunity to develop analytical skills in a fintech environment while contributing to our mission of delivering exceptional customer experiences.
Mô tả công việc
- Assist in collecting and organizing customer journey data to help identify basic trends and improvement opportunities;
- Help maintain dashboards that track key customer experience metrics;
- Support cross-functional teams by gathering and organizing information related to customer needs;
- Learn to design simple reports that provide actionable insights to stakeholders;
- Apply basic statistical methods to analyze customer data under supervision;
- Assist with customer segmentation projects to help personalize user experiences;
- Learn data quality monitoring processes to ensure reliable information;
- Support the team with basic ad-hoc reporting needs;
- Develop knowledge of fintech industry trends and customer experience best practices;
Yêu cầu công việc
- Outstanding Academic
- Background Minimum GPA of 3.2/4.0 or 8.0/10;
- Proficient in English: B2, IELTS 6.0, TOEIC 800, Cambridge C1;
- Less than 2 years of full-time work experience and available to join full-time;
- Cultural Fit
- Proactive, adaptable, and passionate about technology and fintech – key traits for fast growth;
- Ready to embrace MoMo’s mission and core values to drive real impact;
- Leadership Potential
- Entrepreneurial mindset, innovative thinking, and the ability to adapt in a fast-changing environment;
- Strong motivation and long-term commitment to career development, with a clear ambition to grow into a future leadership role.
- Department-specific Requirements
- Recent graduate with a Bachelor's degree in any field (Business, Economics, Computer Science, Mathematics, or related disciplines preferred);
- Basic understanding of data analysis concepts;
- Willingness to learn technical skills and analytical methods Key Skills/Experience Required;
- Basic analytical skills and eagerness to develop problem-solving capabilities;
- Attention to detail and ability to organize information methodically;
- Interest in data visualization and creating meaningful insights;
- Good communication skills in both English and Vietnamese;
- Familiarity with basic spreadsheet functions; willingness to learn SQL;
- Proactive attitude and desire to contribute to team objectives;
- Collaborative mindset and ability to work with different teams;
- Growth mindset and enthusiasm for learning new technical skills;
- Ability to follow directions and work under supervision while gradually developing independence.
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